Frequently asked questions

• Is there any restrictions on how long I can stay on the free plan?

  You can stay on our free plan for as long as you want. There is no other restriction apart from our hourly rate limits, which in this case are limited to 10 API request per hour.

• How do I pay for my subscription?

  You can subscribe to any of our paid plans by simply entering your email address and credit/debit card details. For your convenience all payments will be taken automatically, so you don't have to pay manually each month and of course to avoid any service disruptions.

• How do I get my API key?

  Your API key will be send to the email address you have entered while paying for your subscription plan, so please make sure you have access to that mail box. Contact us if you have issues receiving your API key.

• Do you keep my payment details safe?

  We do not store or see your credit card details. All payments are processed using Stripe and no sensitive data is ever processed on our servers, or available to us.

• Can I cancel my subscription?

  You are free to cancel your subscription anytime. Once cancelled no more recurring payments will be collected from your debit/credit card and your subscription will therefor expire naturally.

• I just subscribed but my API key doesn't seems to work. What should I do?

  Please allow some time for your new API key to propagate through the system. If you need to use it straight away please Contact us and we will speed this process up.

• Can I manage my subscription?

  You can manage your subscription in our account section. You will need your email address and API key to login.

• Can I print receipts for my payments?

  You can access your payment history anytime and print receipts for them from your account section.